Start your return process here to receive a return label. No-items can only be returned to the brand from which they were purchased. Can I return a J.Crew item to a J.Crew Factory store (and vice versa)? You may also choose to mail the item back using your own insured, traceable method.ħ. If you use our pre-paid return label, the cost of return shipping is $7.50 for any number of items and will be deducted from your refund. Once you’ve dropped off your kit,ĭelivery to thredUP can take up to three weeks. ![]() J.Crew is partnering with thredUP to allow customers to turn their gently usedĬlothes into J.Crew shopping credit. How does trade in work for J.Crew Always? You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.ĥ. To return your items, please follow the instructions enclosed in your package. Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at J.Crew stores or the distribution center. How do I return items delivered by a Marketplace vendor? Promotions and coupons cannot be applied to previous purchases.Ĥ. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Items not purchased at full price are ineligible for price adjustments. We gladly honor a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail-order ship date if accompanied by the original receipt. Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days. How long does it take to receive my refund? ![]() Returns missing packing slips will result in up to an additionalĢ. Start a return here for each order and include all return packing slips for each order in If you are returning items from multiple orders in the same package, you must Return to be processed-you will receive an email confirmation when complete. ![]() Please allow up to two weeks from the date you mail your item(s) back for your How long does it take to process the return?
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